An independent non-profit consumer advocacy and information agency, for residents of long term care and their support persons.

Services include

• regional ombudsman services in nursing homes,
• adult foster care,
• homes for the aged, and licensed "assisted living";
• family council development;
• family support services;
• elder abuse prevention education;
• state and federal legislative and policy advocacy;
• quarterly newsletters and many publications;
• training of long term care professionals; and participation in consumer coalitions.