First Transit provides referrals for medicaid recipients who are in need of medical transportation of a non-emergency, non-ambulatory nature. The call should be made at least 2 days before the appointment. Medicaid Recipients are allowed to choose a transportation provider from those enrolled in the area. However, Medicaid Program rules prohibit recipients from accepting anything from a transportation provider in return for making this choice and/or from helping a provider in defrauding the program in any other way. Complaints or fraud reports against transportation providers may be made by calling the area scheduling office or the local Medicaid representative.

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